Our Service Standards

When you accept a furnished tenancy, we will ensure that:

• The quality of furniture you will receive will be of a high standard. You will have a choice of colours for soft furnishings, carpets and vinyl.
• The furniture is delivered on the agreed date. Whenever possible we will try to ensure that this is within the first week of the start of your tenancy.
• Cookers and washing machines are installed for you.
• If we reuse some furniture, that it is clean and of a good condition.
• You know your service charge for your furniture from the start date of your tenancy.

Keeping in touch with you

• We will visit you within 4 weeks of starting your tenancy
• We will carry out an annual visit, to check the condition of your furniture and to see if you have any repairs and listen to any comments you may have

Repairing and replacing furniture and equipment

• If you report a repair, it will be completed within 5 working days.
• If an item needs replacing, we will advise you of a delivery date.