Frequently asked questions
How will I know if I have been accepted onto the scheme or not?
We will advise you if your application has been successful or not. If you are not eligible for the scheme, we can suggest other options available to you.
How is the furniture paid for?
You would have to pay a weekly service charge on top of your rent payment. The amount we will charge depends on what package you need. If you are entitled to Housing Benefit then it may be claimed to cover the payment for the furniture. If you are interested in furnished accommodation then you need to consider whether you can afford your rent plus the service charge for furniture.
Who is responsible for looking after the furniture?
You are responsible for maintaining the furniture in a clean condition. Cookers, fridges and washing machines have a two year guarantee and if you have any problems you should contact the Furnished Accommodation Service immediately who will arrange for someone to call. The Furnished Accommodation Service also arranges regular safety checks on electrical appliances to be carried out.
What happens when my bid for a property is successful?
Once you have been successful in bidding for a property, you will be invited to view your new homes. At this point, you will be able to decide what furniture you need, and we will arrange to order and deliver it.
How long can I keep the furniture for?
After four years you will have the opportunity to cease the rental of the furniture, and the furniture can be removed. You may decide you want to continue renting, and that’s fine.
However, at the end of the first two years, you will have the opportunity to have items of furniture removed as you may want to replace them with your own. You can make a choice on an annual basis to have further items removed. You will only be able to have items of furniture removed at these annual opportunities. We will visit you each year to see how things are going and to check the furniture. Remember, Helena Homes owns the furniture and you may be recharged if any items are missing or damaged.
Can I ever own the furniture?
No, the furniture will always remain the property of Helena Homes. If the furniture requires replacement or repair, we are responsible for providing this.